About This Substack
As a young boy, I often heard my mom say "Aye, yai, yai!" in exasperation at my antics. I feel the same way about the pace of technology today.
Never before have I seen the pace of technology move so fast, and with such large implications for our industry across all parts of the value chain. I believe that our industry is transforming before our eyes and the opportunity for accelerating value creation is huge.
As an operating executive, that pace of change can feel exasperating. After a full day of meetings, you try to catch up on the latest developments and more has changed in a single day than you can possibly hope to absorb, much less integrate into your strategy or concrete plans.
If you are like my mom, you might place your palm on your forehead and say “Aye, yai yai!” I don’t blame you.
Todays insurance executives are stuck between the realities of their operating model, the legacy of technology disappointments, and the realization that if they don’t move fast to keep up with the brutal realities of change, they may be left behind.
That’s what this Substack is about.
As a long time insider, I hope to use my industry knowledge, my tech & ops experience at companies ranging from startups to large scale enterprises, and my understanding of the realities of how hard it is to make real change happen. I hope to create a place for discussions that my readers can actually use to navigate these challenging times and come out the other end with real insights that they can put into action.
I also hope to foster a community of thought leaders that don’t just play by the traditional rules of insurance and technology. Leaders that operate beyond the shackles of an industry that has viewed technology as a subservient service provider and not as the key to unlocking the next wave of value creation.
People outside our industry tend to think we are a fat, dumb target for easy disruption. My readers know that insurance is complicated and change is hard. However, every tech thought leader in insurance realizes that the rules have changed, and that the clock is ticking.
The time has come for us to embrace the reality that technology (and it’s symbiotic partner in operations) will do more to unlock value in our industry than any other discipline because the pace of change in technology is unprecedented and will inevitably change everything about how insurance works.